Providing lash artists with products, and training since 2016
Providing lash artists with products, and training since 2016
📦 Free Aussie Shipping on orders over $150
📦 Free Aussie Shipping on orders over $150
Got questions? 📲 0481 612 890
Got questions? 📲 0481 612 890
I have been a loyal customer of this seller since 2021, regularly purchasing glue from her website. However, my most recent order on March 29 arrived missing two bottles. I reached out to her, and she promised to include the missing items in my next order so I placed another one, trusting her word.
Not only did she fail to send the missing glue, but she also ignored my reminders in subsequent emails. Now, she has completely stopped responding to me.
This feels like a deliberate attempt to avoid responsibility. It's disappointing and, frankly, dishonest. A seller who ignores loyal customers after taking their money cannot be trusted. Please be cautious . this is not someone who stands by their word.
Hi Nga, I sincerely apologize for the earlier communication issues due to our platform change. According to our records, your missing glues have been delivered. We truly value your loyalty and hope to resolve any remaining concerns. Thank you for your understanding.
Love this glue and retention is fantastic, fast turnaround also.
Great colour option for redheads
Hi Yasmin, we're thrilled to hear you love the Elleebana Helyx Hybrid Dye! It's great to know the shade options are perfect for redheads. Thanks for sharing your feedback!
I’ve been lashing for 10 years now and this is hands down the best glue I have found!
That means a lot! TY
Favourite glue by far - rapid black
YAY! Happy to hear!
this is my favourite glue ever!!
Thank you for sharing your positive feedback with us! We're thrilled to hear that our Rapid Black Adhesive is your favorite glue for eyelash extensions.
Used these for a while, ran out and found they had vanished from lash suppliers stores! So glad I found them again! Will be doing another big order soon as these fit every client perfectly! Game changer!!
yay! So happy you like them!
I have only just started to delve into the actual course due to time constraints but the kit I received is stacked full of products for me to use. Service was prompt and checks in are also a bonus. Really looking forward to getting right into the course and learning all I can!
So happy to hear! Please tag me with any questions on the studetn platform! Julia
I quite like these in the beginning, as I love the bright matt white, but I buy in bulk and my last 50 packs have lost their stickiness totally, almost like paper, and that is due to heat fluctuations Ive been told? We get quite warm here in WA so I would have moved them to a cooler room if I had known about this issue. Working from home I only have the aircon on in my lash room when working. Julia was great at rectifying the issue for me though.
Thank you for your feedback, Julie. I just want to clarify for anyone reading: This was a manufacturing issue, which affected the adhesive on patches. As soon as Julie reached out, I refunded her money immediately and even send extra patches. Unfortunately they had the same issues. I have since worked with new suppliers to updated the patches with brand-new materials that are far more resilient. Upon testing our new patches, they have been working perfectly, even in warmer climates, and we’ve had great feedback from our testers. I always recommend storing lash products in a cool, stable environment (just like lash adhesives) to maintain performance. I’m glad I was able to resolve this quickly, and I’m confident the new patches will exceed expectations. :-)
Absolutely love this glue.. I have great retention & love the 0.1 sec drying time. This is by far my favourite & the only glue I will use in New Zealand. Thank you Julia, you are awesome!
Thank you so much !